Covid-19 latest

Last updated: 23rd August 2021

What Level 4 means for us

Level 4 means that we’re able to repair and build wheels and service suspension, however with only one staff member in the workshop per day. This obviously means things will take longer than usual.

We can also supply components, spares, and other parts.

Turn-around times

Current turn-around will range between 2 and 10 days depending on the job, staff scheduling, and stock of parts. Please get in touch if you would like to know more

tristan@wheelworks.co.nz | 04 387 3592 ext 1

Couriers

Couriers will be slower than usual over Alert Level 3 and 4. Please be patient with them 🙂

We know a lot of people are working from home so we double-check our shipping addresses before sending anything in case your ideal delivery address has changed.

Covid-19 Contact-free pickup/dropoff

Under 4 we are NOT open for pickup/dropoff. We can help organise a courier if needed.


Under Level 3 we are open for contact-free pickups and dropoffs.

When you arrive at the shop please knock on the front door and come in.  Please remain behind the line on the floor.

If you’re collecting a repair or wheelset we’ll have them ready before you arrive and they’ll be waiting for you near the front door.

If you are dropping something off please use the hooks and bike stand at the front of the shop to leave your items.

We will be there to help you with this (from a distance of course)

Stock

We have great stock and we don’t anticipate running out of our popular products.  

We are lucky that we work with a few factories and suppliers in China and Taiwan so we were able to see what impact the Covid-19 virus was having on their business and we reacted before the virus hit NZ.  As we saw the virus approaching we anticipated similar problems of supply chain breakdown and as a result we purchased a very large amount of stock to ensure we have enough parts on hand to continue building wheels.

We’ve got great stock of all our popular products (the Version 3 Flite mountain bike rims, Maker road rims, DT Swiss and Dial hubs), we’ve doubled the number of spokes we hold, and we’ve ensured we’ve got enough of the small items like rim tape, valves, shipping boxes etc.  

Staff

My number one priority is looking after our staff.  We’ve put in place a variety of best-practice measures to ensure we limit exposure to the outside world and limit any risk of transmission between ourselves.  Under Level 4 we operate with only one person in the workshop on any given day. Under Level 3 we don’t work in close proximity to each other and the majority of our work is individually completed so we feel that we’re safe to continue working.  We’ve implemented lots of internal changes and we’re meeting (via Zoom) regularly to re-evaluate the risks and our actions as virus situation changes.

Questions

If you have any questions about our Covid-19 response or about any of our wheels or suspension please contact me.

Stay safe, wash your hands, and above all don’t panic. We’ll get through this. 

Tristan@wheelworks.co.nz

04 387 3592